Cancellations & Refunds

Last updated: March 15, 2024

At Technet.club, we understand that plans can change, and we strive to accommodate the needs of both our freelancers and clients. Our Cancellations and Refunds Policy is designed to be fair and transparent, providing clarity and satisfaction for all parties involved.

We recognize that unforeseen circumstances may arise, necessitating changes to project timelines, deliverables, or commitments. Our goal is to ensure that these changes are managed smoothly and equitably, without causing undue stress or financial loss to any party. Whether you are a client who needs to adjust project scope or a freelancer who encounters an unexpected challenge, our policy aims to provide a clear framework for managing cancellations and refunds.

We believe in maintaining a high standard of professionalism and accountability. This policy outlines the procedures and conditions under which cancellations and refunds are handled, ensuring that every situation is addressed with integrity and fairness. By setting clear guidelines, we aim to foster trust and confidence in our platform, allowing freelancers and clients to collaborate effectively and with peace of mind.

Our Cancellations and Refunds Policy covers various scenarios, including client-initiated cancellations, freelancer-initiated cancellations, refund eligibility, processing timelines, and dispute resolution mechanisms. Each section is designed to offer comprehensive guidance and support, reflecting our commitment to providing an exceptional user experience.

1. Cancellation by Clients:

Notice Period: Clients may cancel a project or service request by providing notice at least 48 hours before the scheduled start time.

Clients may cancel a project or service request by providing notice at least 48 hours before the scheduled start time.
For cancellations made with sufficient notice, clients will receive a full refund.

2. Cancellation by Freelancers:

Notification: If a freelancer needs to cancel an accepted project, they must notify the client and Technet.club as soon as possible. This allows for minimal disruption to the client’s project timeline.

Client Options: In cases where a freelancer cancels, the client will be offered the choice of a full refund or assistance in finding a replacement freelancer.

Freelancer Penalties: Repeated cancellations or non-delivery by freelancers may result in penalties, including but not limited to, account suspension or termination. Freelancers are expected to maintain a high standard of reliability and professionalism.

3. Eligibility

Refunds to employers are considered on a case-by-case basis, primarily in instances where the freelancer has not met the agreed-upon project requirements or deadlines.
Full refunds may not be available if the freelancer has already completed a portion of the work to the employer's satisfaction.

4. Refund Processing:

Refunds will be processed to the original method of payment within 7-10 business days of the cancellation.
We will notify both parties once the refund has been initiated.

5. Disputes and Resolutions:

Initial Contact: In the event of a dispute regarding service quality or delivery, clients are encouraged to contact Technet.club directly for resolution.

Internal Review: Refunds in these cases will be subject to our internal review and discretion, based on the terms of the service agreement. We will work with both parties to gather all relevant information and make a fair determination.

6. Project Completion:

Final Approval: No refunds will be issued once a project is completed and approved by the client. Approval is considered final once the client has accepted the work and no further changes or revisions are requested.

Quality Assurance: Clients are encouraged to thoroughly review the completed work before providing final approval to ensure all project requirements have been met.

7. Changes to Policy:

Policy Modifications: Technet.club reserves the right to modify this Cancellations and Refunds Policy at any time. Changes will take effect immediately upon posting on our website.

User Notification: Significant changes to the policy will be communicated to users through email notifications or prominent announcements on our platform to ensure all users are aware of the updated terms.

8. Contact Us

For questions or more information about our Cancellations and Refunds Policy, please contact us at:

Email:
support@technet.club
Our support team is available to assist you with any inquiries or concerns.

We are committed to providing excellent customer service and ensuring that our Cancellations and Refunds Policy meets the needs of our community. Thank you for choosing Technet.club.